Privacy Policy

This is the Privacy Policy and Cookies Policy („Policy”) of Guesthouse Felho (we might refer to ourselves as „guesthouse”, „we”, „our” or „us”). We are committed to protecting and respecting your privacy.

An online reservation system is available at felhovendeghaz.hu, through which you can book accommodation at Guesthouse Felho.

Please be informed that the provision of certain personal data, as detailed below, is necessary for the booking to be successful.

In connection with the management of data, the data controller (Mária Dobi, individual contractor, regisered under 54 Tamasi Aron str., Budapest, H-1124) hereby informs you about the personal data it manages on the website, the principles and practices followed in the management of personal data, the organizational and technical measures taken to protect personal data, as well as the manner and possibilities of exercising the rights of the data subjects. I inform you that the recorded personal data is handled confidentially, in accordance with data protection legislation and international recommendations, in accordance with this statement.

By accepting our services, you acknowledge you have read and understood this Policy. For the purposes of Hungarian and EU data protection law („Data Protection Law”), we are the data controller of your information.

This Policy sets out:

What information do we collect about you?
How will we use your information?
Sharing your information with others
How long do we keep your information?
Cookies and other technologies
How do we protect your information?
What are your rights?
Where we store your information
Changes to this policy
Contact us

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. What information do we collect about you?

As guesthouse and apartment provider, we collect and process information about you so that we can manage your booking, deal with your booking enquiries, arrange and facilitate your stay with us, improve your experience when using our website and where relevant, deal with any issues that you may have (our „Services”).

Information you give us

Where you or someone acting on your behalf book and stay at one of our rooms or apartments, we may collect the following information from you:

Your full name
Your address
Your telephone number
Your email addresses
The number of adults and children that will be staying in the apartment or aparthotel room with you
Any queries or special requests which are relevant to your booking
Your marketing preferences

In all circumstances at check-in, we need you to provide original copies of identification documents (i.e. passport or ID card) for verification checks purposes defined by the following applicable laws:

Act CLVI of 2016 on state functions pertaining to the development of tourism regions;
Gov. Decree 235 of 15 October 2019 on implementation of the act on the responsibilities of the state regarding development of tourism regions;
Gov. Decree 414 of 23 December 2015 on the rules for issuing identity cards and on the uniform recording of likenesses and signatures.

The documents you provide are subject of document scanning with the aid of a document reader, and be transmitted to a storage space, the Closed Guest Information Database (VIZA in Hungarian). You can find all details at https://vizainfo.hu/en/

In managing our website, we also collect technical information about users regardless of whether you make a reservation. This includes your electronic identifiers such as your IP address, as well as data on how you interact with our site. For more information see the section on Cookies below.

Special category information

We will also collect information that you provide to us through a special request as part of your booking where you deem it relevant, for example which reveals or is likely to reveal your race or ethnicity, religious or philosophical beliefs, political views or data concerning your sexual orientation.

2. How will we use your information?

Information you give to us:

We will use this information to:

Enter into a booking contract and create a Felho account („User Account”), including:

administering your User Account with us;
manage your booking and booking preferences and provide you with access to the room or apartment you have booked;
notifying you about changes to our Services.

Ensure in our legitimate interest that:

content from our Site is easy for you to read and understand on your devices; and
we answer any questions you have and give you any information that you request.

Information we collect about you from your use of our Services:

We will use some information that we collect from your use of the Site, in our legitimate interest, to help us:

to run our Site and our services and to help us spot problems;
to understand how people use our Site so we can improve them and provide a better more personalised journey;
to keep our Site safe and secure; and
to make sure any advertising we send or show to you is relevant to you.

Please see our cookies section below for further information on our use of this data.

3. Sharing your information with others

To provide our Services, we work with the following carefully selected third parties. To do this, we may share your information with these third parties:

FelhőMatrac Kft. registered under 3/17. 35 Damjanich str. Budapest, H-1071 providing online reservation opportunity via felhomatrac system

eZee Technosys Pvt. Ltd registered under D-113, International Trade Center, Majura Gate, Surat, Gujarat 395002, India providing online reservation opportunity via eZee Centrix system

We will also disclose your information to third parties:

in the event that we sell or dispose of any part of our business or assets, in which case we will, to the extent necessary to ensure continuity of business operations, disclose your personal data to a purchaser of such business or assets subject to the terms of this Policy;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms of supply and other agreements with you; or to protect the rights, property, or safety of the guesthouse, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and to prevent cybercrime.

4. How long do we keep personal information for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. With the exception of Cookies (see relevant sections of this policy), we have deemed this period to be 8 years from the date of your last stay with us, or such longer period as necessary for any investigations or claims that arise. After this period, it will be deleted or irreversibly anonymised.
If you have any questions regarding the retention of your personal data then please contact us using the details in section 10.

5. Cookies and other technologies

Our Site uses cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags and web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our Site uses cookies and similar technologies either alone or in combination with each other to create a unique device ID, and to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit the Site. Others are used to remember you when you return to the Site and will last for longer.

We use strictly necessary cookies if they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights). We use all other cookies with your consent.

We use the following types of cookies on our Site:

Strictly necessary cookies

These are cookies that are required for the operation of our Site and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Site.

Functionality cookies

These may be used to recognise you when you return to our Site. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, choice of language or region). The typical duration is 1-5 years.

Analytical cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. The typical duration is 90 days.

Performance cookies

These cookies allow us to count visits and identify traffic sources, so we can measure and improve the performance of our Site. They collect aggregate, anonymous data to help us know which pages are the most and least popular, and see how visitors move around the Site. If you block these cookies, we won’t know when you have visited our site, and will not be able to monitor its performance as effectively. The typical duration is 3-12 months.

Targeting cookies

These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. The typical duration is 1 year.

Social media cookies

These cookies help us manage our social media, including enabling you to share content and enabling us to understand how you interact with us. We will use this information subject to your choices and preferences to improve our Site and services. We may also share this information with third parties for this purpose. The typical duration is 1 year.

We may also work with advertising networks that gather information about the content on our Site you visit and on information on other websites and services you visit. This may result in you seeing advertisements through our Site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the Site may not operate properly if all cookies are switched off.

If you want to disable cookies on our Site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use and you can find more information here: https://www.allaboutcookies.org/

We may also separately prompt you regarding our use of cookies on the Site.

6. How do we protect your information?

All information you provide to us is stored either on our secure servers or on third party servers. All customer data is held within secure data centres using industry standard protection and encrypted where applicable. All data access is segmented by role and user rights.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

7. Your rights

You have the right under certain circumstances:

to be provided with a copy of any personal data we have about you (for example, your name and address);
to request the correction or erasure of incorrect personal data held by us;
to request that we restrict the processing of your personal data (e.g. while we verify or investigate your concerns with this information);
to object to the further processing of your personal data, including the right to object to marketing
to request that your provided personal data be moved to a third party.
Your right to withdraw consent:

If we are processing your personal data because you have given us permission, you have the right to withdraw that consent without detriment at any time by emailing us at the email in the ‘contact us’ section 10 below.

If your request or concern is not satisfactorily resolved by us, you can speak to your local data protection authority: https://edpb.europa.eu/about-edpb/about-edpb/members_en#member-ie. You can file your complaints to the Nemzeti Adatvédelmi és Információszabadság Hatóság (1125 Budapest, Szilágyi Erzsébet Fasor 22/c.)

8. Where we store your information

The data that we collect from you may be transferred to, and stored at, a destination outside Hungary or European Economic Area („EEA”) that may not be subject to equivalent Data Protection Law.

Where your information is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this Policy.

9. Changes to this policy

If we make any changes to this Policy, a new version will be posted on this page and you will be notified via email of the substantive changes. This policy was last updated on 20th June 2022.

10. Contacting us

We welcome your feedback and questions. If you would like to contact us, please contact us by email at felhovendeghaz@gmail.com.