Terms and Conditions

Please read these booking terms and conditions carefully before using this site and/or proceeding with any booking. This is a binding legal agreement. By accessing and continuing to use this site or placing a booking, you agree to each and every one of these terms and conditions. Please do not use the site or proceed with a booking if you do not agree to each and every one of these terms and conditions.

1. Interpretation

In these Booking Terms and Conditions, the following words shall have the following meaning: “Additional Charges” has the meaning given in clause 5.1;

“Booker”, “you”, “your” or “Guest” means the person making the Booking and/or staying at the Property;
“Guesthouse Felho”, “us” or “we” means Guesthouse Felho managed by Mária Dobi individual contractor whose registered office is at 4th floor Tamasi Aron str., Budapest, Hungary, 1124. NTAK registration number: MA2100025
“Offline” means a booking/enquiry made with us, via telephone, live chat or via email;
“Online” means a booking/enquiry made with our Guesthouse via the website;
“Property” means the Guesthouse Felho building which the Booker selects for accommodation;
“Terms” means these Booking Terms and Conditions, as may be updated or replaced from time to time;
“Visitors” means any person who visits a Guest at the Property.

2. Website terms and disclaimer

2.1

Information on this site is posted in good faith and updated regularly, but Guesthouse Felho cannot guarantee its completeness and accuracy. we do not accept any liability to you or any third party for any error or omission on this site. We may change, update or delete the terms and conditions or any information on this site without prior notice and it is your responsibility each time you place a booking to check the Terms.

2.2

All products and services shown on our websites are subject to availability. Our websites contain information on Guesthouse Felho products and services. A reference to a Guesthouse Felho product or service on one of our websites does not imply that such product or service is or will be available in the location where you stay.

2.3

We have made every effort to describe and illustrate the products and services as accurately as possible on the websites. Photographs displayed on the websites are for illustrative purposes, but details may vary depending on the actual type or category of product or service chosen. In the event of a slight discrepancy between the description of the product or service on the website and the photographs used to illustrate the product or service, the description will prevail. Any specific requirements that is not listed or mentioned on the website should be verified with the us.

3. Your booking

3.1

You can place a booking Online or Offline. You will be required to provide the name, invoicing address, email and telephone number of the Booker and/or at least one lead Guest. You will have the opportunity to verify and correct any information relating to your booking at each stage, before confirming the booking. To complete your booking, you will be required to accept these Terms. If you do not accept these Terms, you must not place your booking. All bookings are strictly subject to acceptance of these Terms.

3.2

Any booking made will only come into existence when the advance payment has been made in full and your booking confirmation has been dispatched by us. We may from time to time agree that you do not need to make payment in full upfront, in which case the booking will come into existence upon despatch of the booking confirmation by us. If you do not need to pay in full, this will be confirmed at the time of booking and the times for payment will be outlined. Upon completing your booking and receiving your confirmation you enter into a binding contract with Guesthouse Felho on these Terms for your stay.

3.3

Restrictions may apply in certain time periods including, but not limited to, minimum night stay and age restrictions. You will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.

3.4

As soon as your confirmation and/or invoice are received, please check the details carefully. If anything is not correct let us know immediately. We regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation as soon as possible. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it.

3.5

Upon check-in, guests are required to show a valid photo ID, such as a passport or ID card, in order to verify your booking.

3.6 Special requests

We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment or room for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.

4. Charges and payments

4.1

The prices for a booking will be provided on our website for Online bookings and shall be provided to you by a reservations team member for Offline bookings either verbally or in writing. All prices are subject to change and the price provided shall only be valid for bookings made at the time the price is provided. Once a booking has been confirmed, the rate which has been quoted will not be changed unless you amend or modify the booking or our cost of supplying the accommodation changes as a result of any tax changes beyond our control. VAT and any other applicable taxes are charged at the rate in force on the earliest of the date of payment, the date of arrival or the date of invoice. Toursim tax is never included in our rates as it is depenedent on the age of the guests thus collected upon arrival.

4.2

Payment in full or in part is required at the time of booking unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at a rate of 4% above the Hungarian National Bank base rate for the period concerned.

4.3

Payment should be made in the currency identified (usually Hungarian Forint or Euro) by wire transfer. Where bookings are not paid in advance, we may require you to pay a deposit. The deposit will be notified to you at the time of booking.

5. Additional charges

5.1

You will be liable for any breakages, damage, extra cleaning charges, late checkout, any extras ordered during your stay and/or any additional charges incurred by us as a result of your stay (“Additional Charges”). You may be required to pay a security deposit to cover any such costs prior or upon arrival at the Property. If the security deposit is not sufficient to cover the cost or no security deposit is paid, then you shall pay the damage in cash upon check-out. We reserve the right to invoice the Booker or Guest directly for these charges. Any balance on the security deposit will be refunded.

5.2

As a guide, Additional Charges include, but are not limited to, the following:
5.2.1 Breakages, loss or damage to the apartment or any of its contents;
5.2.2 Cleaning, specialist treatment charges where more than routine cleaning;
5.2.3 Smoking charge in accordance with clause 12.3;
5.2.5 Lost keys: €12 per key;
5.2.8 Storage of luggage (over 24 hours);
5.2.9 Pet stays;
5.2.10 Other services such as car parking, extra cleaning may be available on request.

5.3

VAT and local taxes may be payable on all Additional Charges. Where the Additional Charges are not specified in these conditions, we will charge you the actual cost together with any administration costs incurred.

6. Changes and extensions

6.1

If you wish to change any detail of your confirmed booking we will endeavour to make the change, which may result in an increase in rate depending on the date and length of stay, however we cannot guarantee that we accommodate any changes requested. All changes of date, location and length of stay are subject to availability. All requests for changes must be made to us in writing. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee. Once you have checked-in, changes to the departure date or Property which result in a reduction in the length of stay will not entitle you to a refund of any charges for the nights no longer required.

6.2

If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change at the then applicable rates. We will notify you as to whether we are able to fulfil your extension request and where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made promptly by return.

7. Cancellations

Your entitlement to cancel your booking will depend on the reservation type that you selected, as set out below.

Non-refundable bookings

Non-refundable bookings (budget rates) are offered at a reduced rate, but this is on a ‘no-cancellation’ basis. Accordingly, no refund will be made in the event of cancellation of a non-refundable booking and you will be charged the full amount of the booking.

Refundable bookings

Refundable bookings (flexible rates) can be cancelled, subject to our cancellation terms. Your ability to cancel will be displayed on the website for Online bookings and will be explained to you by the booking team for Offline bookings. Cancellation terms for fully refundable bookings are as follows and are based on notice given prior to the scheduled day of arrival.
Flexible rates require 30% advance payment upon reservation to guarantee booking. The reservation can be cancelled free of charge at any time up to 8 days before check-in date. In such case the 30% advance payment will be fully refunded. In case the cancellation happens 7-0 days before check-in, the advance payment is non-refundable.
In the case of a no show, apartments will be held until 11 pm on the day of the scheduled arrival, at which time your booking will be cancelled and the above cancellation charges will apply.

8. Changes by us

8.1

We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment or room within the Guesthouse Felho of similar type and standard for the same period. If the alternative apartment or room is advertised at a lower price, you will receive a refund of the price difference. However, if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment or room offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund. You should tell us as soon as possible whether you wish to accept any change or alternative apartment or room offered or alternatively if you want a refund. We will have no liability for any costs, damages or losses that you incur as a result of any changes or cancellations to your booking and your sole remedy will be a refund of the charges paid to us.

8.2

From time to time, we may have to restrict the facilities available at the Property due to local regulations, maintenance or for reasons outside of our control. Whilst we endeavour to provide the services outlined on our website [and in our brochures], we do not guarantee that all facilities and service will be available or unrestricted during your stay and it may be that we are required to cancel your booking. If we cancel your booking, we will issue you with a full refund and your refund will be your sole remedy for the cancellation of your booking. Under no circumstances will we be liable to you for any amount in excess of the amounts paid by you or your representative in relation to your booking.

9. Liability

9.1

We are not responsible for your personal belongings during your stay in any apartment or room, including the theft and/or damage of your personal belongings. Therefore, you are strongly advised to ensure you have appropriate insurances in place to cover any theft or damage during your stay at the Property.

9.2

To the extent permitted by law, neither we nor any of our representatives shall be liable to you or any Guest (whether in contract, tort or otherwise) for any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation and our liability to you shall be limited to the total charges paid by you in relation to the booking in relation to which the relevant liability arose.

10. Accommodation use

All apartments and rooms are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment or the room. Although we would love to we cannot guarantee an exact apartment or room number prior to arrival. The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments or rooms.

11. Facilities and Services

11.1

Cleaning: We won’t interfere with your space every day; as standard, we will give your apartment a full clean after 7 nights, and weekly for the duration of your stay.

11.2

Maintenance: Routine maintenance is carried out regularly; however, occasionally we may need access to your apartment to carry out essential maintenance. We will endeavour to give you 24 hours’ notice except in the event of an emergency when we require immediate access.

11.3

Internet: Guests and their Visitors must not interfere, move or disconnect any equipment relating to the provision of internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and Guesthouse Felho reserve the right to pass on any record to the authorities should Guesthouse Felho be made aware of any such use. Guesthouse Felho reserves the right to disconnect a guest at any time without notice if, in Guesthouse Felho’s opinion they breach any of these Terms.

11.4

Bicycle and SUP rental: are subject to individual rental contracts with own terms and conditions. In case of conflict between the terms this document is the governing one.

12. Guest Responsibility

12.1

Guests are expected to comply with any regulations for use of the apartment. These are available on arrival and on our website. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund. The number of people in an apartment must not exceed the sleeping capacity of the apartment.

12.2

Refusal to fulfill the contract, termination of the service obligation: Guesthouse Felho is entitled to terminate the Agreement for accommodation services with immediate effect, thus refuse to provide services if: a) the Guest does not use the room or the facility as intended, b) the Guest does not comply with the safety regulations and rules of the accommodation, with its employees behaves objectionably, rudely, under the influence of alcohol or drugs, threatening, insulting, or otherwise demonstrates unacceptable behavior.

12.3

Smoking: Smoking is not permitted in any indoor areas of the Property, this includes the use of electronic cigarettes. You are responsible for your Visitors not smoking. If you are found to breach this clause 12.2, you will be liable to pay us a fee of €300 as a liquidated damage. You will also be required to indemnify us in relation to any fines and/or other fees incurred by us, the Guesthouse Felho owner as a result of your smoking at the Property.

12.4

Pets: We have dog friendly properties where dogs of any size are welcome,but we have to be informed about the size and number of dogs arriving with the guests to advise on optimal accommodation choice. Not all the rooms and apartments are capable to accommodate more than one dog. No other pets are allowed to stay in Guesthouse Felho. Registered service animals are exception to this, and will be permitted where notice has been given prior to arrival. Additional charges apply for all pets and a pet waiver will be required to be completed.

12.5

Nuisance: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment and rooms for any illegal or immoral purposes.

12.6

Age Restrictions: In order to ensure the safety of all our guests, bookings may not be accepted from any guests under the age of 18 unless there has been prior agreement in writing directly with the property. We require that there is at least one person aged 18 or over travelling with any child and be residing in the same apartment or room or interconnecting room unless by prior agreement. Proof of identification and date of birth is requested on arrival and if not presented on request, we reserve the right to cancel the booking.

12.7

Visitors: Guests are responsible for their visitors. Non-guests will not be allowed access to the apartments after 11pm and we operate a strict no party policy.

12.8

Damage: Guests are required to keep the Property, apartment, room, furniture, fittings and effects in the same condition as on arrival. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full on a full recovery basis. In the event that these are discovered after departure we will notify you or the Booker within 7 days of departure with full details and where possible photographic evidence. We reserve the right to invoice you where you or your Visitor causes damage of any kind to the Property.

12.9

Cleanliness: We expect the apartments and rooms to be left in a reasonable state of cleanliness, repair and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs if the apartment is required to be placed out of service due to an apartment or room being left in a poor state of cleanliness and order.

12.10

Lost Property: All your possessions should be removed from the apartment on the date of departure. If you believe you have left any item at a Property, you should contact us directly and we will advise if we have found your lost property. Any property left by you at the guesthouse shall be at your sole risk.

13. Health and safety

We take the health and safety of all our guests seriously. On arrival we strongly suggest you familiarise yourself with the layout of the apartment or room and Guesthouse and the health and safety procedures as detailed in your apartment.

14. Quality and feedback

We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained in Guesthouse Felho. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.

15. Complaints or enquires

In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify us as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, it is impossible to help. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email to felhovendeghaz@gmail.com.

16. Privacy

At various stages of your website and booking journey we may collect personal data and contact details. All information collected or properly obtained will be processed in accordance with our Privacy Policy.

Telephone calls may also be monitored and/or recorded as a security measure, to help us to train our staff and improve our service to you.

17. General

17.1

We reserve the right from time to time update these Terms. It is your responsibility each time you make a booking to check the applicable Terms. If guests are in breach of the Terms, we reserve the right to request that Guests vacate their apartment or room and Property immediately.

17.2

No variation of these Terms shall be effective unless it is in writing and signed by us.

17.3

If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.

17.4

If you are a consumer, these Terms and conditions shall not limit or restrict your consumer rights. To the extent that these Terms conflict with your consumer legal rights, your legal consumer rights shall prevail.

17.5

These Terms shall be governed by and construed in accordance with the laws of Hungary and the courts of Hungary shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from or connected with them.